Privacy Policy

Last updated: 1 October 2026

Content Writing UK (“we”, “us”, “our”) provides content writing, business writing, proofreading, editing and academic support services. This policy explains what personal data we collect when you visit contentwritinguk.com or contact us, why we use it, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Content Writing UK is the controller of the personal data described in this policy. You can contact us about privacy at any time:

Post: Content Writing UK, 108 Cross Deep, Twickenham, TW1 4RB, United Kingdom
Email: info@contentwritinguk.com
Phone: +44 7413 467531

2. The personal data we collect

Information you give us

Enquiry and quote forms: your name, email address, phone number, the service you are interested in, your academic level (if relevant) and your deadline.
Emails, calls and messages: anything you choose to tell us when you contact us.
Project material: briefs, drafts and documents you send us so we can write, edit or proofread them. These may include personal data about you or other people.
Client records: billing name, address, invoices and payment records. We do not store full card details.

Information collected automatically

Analytics (only with your consent): pages visited, time on site, device and browser type, approximate location and how you reached our site, collected through Google Analytics 4.
Technical and security data: IP address, browser details and access logs that our website and hosting provider need to deliver pages and protect the site.

Please do not send us special category data (for example health information) unless it is necessary for your project. If you do, we will use it only to deliver the work you have asked for.

3. How we use your data and our lawful basis

Purpose	Data used	Lawful basis
Reply to enquiries and prepare quotes	Contact and enquiry details	Steps you ask us to take before a contract; legitimate interests in responding to you
Deliver writing, editing and proofreading work	Contact details, project material, messages	Performance of a contract
Invoicing, accounting and tax records	Client records	Legal obligation
Understand how our website is used and improve it	Analytics data and cookies	Consent, which you can withdraw at any time
Keep our website secure and working	Technical and security data	Legitimate interests
Send occasional service updates or offers	Name and email address	Consent; we only do this if you opt in

We do not sell your personal data and we do not use it for automated decision-making or profiling that has legal or similarly significant effects on you.

4. Who we share it with

We share personal data only where needed, and only with:

members of our team who need it to deliver your project;
service providers that act on our instructions, such as our website hosting, email and IT providers;
Google, for Google Analytics, Google Tag Manager and Google Maps, only after you accept the relevant cookies;
professional advisers such as accountants, and authorities such as HMRC where the law requires it.

5. International transfers

Some of our providers, including Google and our hosting provider, may process data outside the UK, for example in the United States. When this happens we rely on UK adequacy regulations (such as the UK–US data bridge for certified US organisations) or on the ICO’s International Data Transfer Agreement or Addendum, so your data keeps an equivalent level of protection.

6. How long we keep it

Enquiries that do not lead to work: up to 24 months after our last contact.
Project material you send us: up to 6 months after the project ends, unless you ask us to delete it sooner or keep it longer.
Client and invoice records: 6 years after the end of the financial year they relate to, as UK tax law requires.
Analytics data: up to 14 months in Google Analytics.

7. Cookies

We use strictly necessary cookies to run the website. Analytics cookies and embedded maps are only loaded after you accept them in our cookie banner. Our Cookie Policy lists each cookie and what it does. You can change your choice at any time:

8. Your rights

Under UK data protection law you have the right to:

access the personal data we hold about you;
ask us to correct data that is wrong or incomplete;
ask us to delete your data;
ask us to restrict how we use your data;
object to our use of your data where we rely on legitimate interests;
receive your data in a portable format;
withdraw your consent at any time, without affecting earlier use.

To use any of these rights, email info@contentwritinguk.com. There is normally no charge, and we will reply within one month. We may ask you to confirm your identity first.

9. How we protect your data

Our website uses HTTPS encryption. We limit access to personal data to people who need it, use password-protected accounts and keep our website software up to date. No system is completely secure, so please contact us straight away if you think your data has been put at risk.

10. Children

Our services are intended for adults. If you are under 18, please ask a parent or guardian before sending us your personal data.

11. Links to other websites

Our website links to social media and other sites we do not control. Their own privacy policies apply when you visit them.

12. Complaints

If you have a concern about how we use your data, please email info@contentwritinguk.com with “Data protection complaint” in the subject line. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you updated and tell you the outcome. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.